frequently asked questions



Technical Issues

Typical Issues include;

Using an unsupported browser
The MBI website and online apps will work best if you are using a supported browser. Due to the fast pace of application development, browser developers are always attempting to provide the best security and user experience. This can mean that the browser you have used successfully before, may stop working. Our site supports the following browsers:

  • Google Chrome
  • Safari on Mac OS
  • Safari on iOS (iPhone and iPad)
  • Mozilla Firefox
  • Microsoft Edge

Verify that your username and password are entered correctly and that Caps Lock is not on. iPhones and iPads may auto-capitalize the first character of your username and password.

Please Note: Both your username and password are case-sensitive.

Cookies must be enabled
Cookies are used for login authentication. If cookies have been disabled in your browser, you will run into difficulties logging in and even using our site. Please verify that “Cookies” are enabled in your browser.

Google Chrome
  1. Go to Customize and control Google Chrome (3 verticle dots) in the top right corner and click Settings.
  2. Go to Privacy and security.
  3. Click Cookies and other site data. Select the Allow all cookies radio button
Safari on Mac OS
  1. Go to Safari -> Preferences and click Privacy.
  2. Uncheck the following options:
    • Prevent cross-site tracking
    • Block all cookies
Safari on iOS (iPhone and iPad)
  1. Go to Settings (app) -> Safari.
  2. Under Privacy and Security, turn off the following options:
    • Prevent Cross-Site Tracking
    • Block All Cookies
Mozilla FireFox
  1. Go to Application Menu in the top right corner and click Settings.
  2. From the left menu, click Privacy & Security.
  3. Select the Standard or Custom option. In the case of the Custom option, select Cross-site tracking cookies – includes social media cookies as a preference for Cookies.
Microsoft Edge
  1. Go to Settings and more (…) in the top right corner and click Settings.
  2. Click Cookies and site permissions -> Manage and delete cookies and site data. Set the following options:
    • Enable Allow sites to save and read cookie data (recommended).
    • Disable Block third-party cookies.

If the issue persists, contact the MBI Support team (

Please ensure emails are not going to your junk or spam folders and that is set as a safe address through your email client. Do a search for “add an email or domain to ‘enter your email client‘ safe sender list” for instructions.

All messages from our team and location personnel will be sent to your MBI Message Center, which is accessible from your Volunteer Site account. A notification message, with a link to your account, will be sent to your email address on record. Some system-generated messages will only be sent to your email address on record. These messages are confirmations and/or reminders of actions taken or that need to be taken.

If you have opted out of auto-messaging, please contact the MBI Support team to reenable auto-messages.

Using The Site

When you have completed your time of service, we will send you a message requesting you to leave a review of your time with the location you served. You will have the option to leave a public or private review. All volunteer reviews for locations are verified by the MBI team before posting publicly.

Alternately, logging into your Volunteer Site, you can click on Next Step or Previous Applications to see recent or previous locations you have been. For those you have not left a review for, you will see a Leave / Edit Review button.

We’d love to help you get where you’d like to go and serve. When you’re ready, feel free to Contact Us. Be sure to explore all the possibilities on our website and follow us on our YWAM Mission Builders International Facebook page. More questions? Contact the MBI Support team or call 1.406.285.8525.

Youth With A Mission has over 1200 operating locations worldwide. Volunteers choose the region of the world in which they would like to serve and we help them find a placement in that region. Explore your options!

Note: You must be able to travel to the nation you choose on a tourist visa without any special letters of invitation, as short-term volunteers don’t usually qualify for other types of visas.