I can’t log in?

Typical Issues include;

Using an unsupported browser
The MBI website and online apps will work best if you are using a supported browser. Due to the fast pace of application development, browser developers are always attempting to provide the best security and user experience. This can mean that the browser you have used successfully before, may stop working. Our site supports the following browsers:

  • Google Chrome
  • Safari on Mac OS
  • Safari on iOS (iPhone and iPad)
  • Mozilla Firefox
  • Microsoft Edge

Verify that your username and password are entered correctly and that Caps Lock is not on. iPhones and iPads may auto-capitalize the first character of your username and password.

Please Note: Both your username and password are case-sensitive.

Cookies must be enabled
Cookies are used for login authentication. If cookies have been disabled in your browser, you will run into difficulties logging in and even using our site. Please verify that “Cookies” are enabled in your browser.

Google Chrome
  1. Go to Customize and control Google Chrome (3 verticle dots) in the top right corner and click Settings.
  2. Go to Privacy and security.
  3. Click Cookies and other site data. Select the Allow all cookies radio button
Safari on Mac OS
  1. Go to Safari -> Preferences and click Privacy.
  2. Uncheck the following options:
    • Prevent cross-site tracking
    • Block all cookies
Safari on iOS (iPhone and iPad)
  1. Go to Settings (app) -> Safari.
  2. Under Privacy and Security, turn off the following options:
    • Prevent Cross-Site Tracking
    • Block All Cookies
Mozilla FireFox
  1. Go to Application Menu in the top right corner and click Settings.
  2. From the left menu, click Privacy & Security.
  3. Select the Standard or Custom option. In the case of the Custom option, select Cross-site tracking cookies – includes social media cookies as a preference for Cookies.
Microsoft Edge
  1. Go to Settings and more (…) in the top right corner and click Settings.
  2. Click Cookies and site permissions -> Manage and delete cookies and site data. Set the following options:
    • Enable Allow sites to save and read cookie data (recommended).
    • Disable Block third-party cookies.

If the issue persists, contact the MBI Support team (team@missionbuilders.org).

I am not receiving messages from the location or MBI? What can I do?

Please ensure emails are not going to your junk or spam folders and that @missionbuilders.org is set as a safe address through your email client. Do a search for “add an email or domain to ‘enter your email client‘ safe sender list” for instructions.

All messages from our team and location personnel will be sent to your MBI Message Center, which is accessible from your Volunteer Site account. A notification message, with a link to your account, will be sent to your email address on record. Some system-generated messages will only be sent to your email address on record. These messages are confirmations and/or reminders of actions taken or that need to be taken.

If you have opted out of auto-messaging, please contact the MBI Support team to reenable auto-messages.