I can’t log in?

Typical Issues include;
· Cookies must be enabled
Cookies are used for login authentication. If cookies have been disabled in your browser, you will run into difficulties logging in and even using our site.
· Using an unsupported browser
The MBI website and online apps will work best if you are using a supported browser. Due to the fast pace of application development, browser developers are always attempting to provide the best security and user experience. This can mean that the browser you have used successfully before, may stop working.
· Verify that your username and password are entered correctly and that Caps Lock is not on. If this does not fix the issue, verify that “Cookies” are enabled in your browser. Below you can find links to instructions for various browsers:
Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari iOS
Apple Safari macOS
If the issue persists, contact the MBI Support team.
· Ensure you are entering the correct username and password. Both are case sensitive, which means both your username and password must be exactly as you entered it. Upper case, lower case and character matter. Some phone and tablet browsers will auto-capitalize the first character without you know, making your username or password incorrect.
· Are you trying to log into the correct site? Users can log in to one of three sites. If you are trying to log into a site you do not have access to, you will be returned to the login form.

I am not receiving messages from the location or MBI? What can I do?

Please ensure emails are not going to your junk or spam folders and that @missionbuilders.org is set as a safe address through your email client. Do a search for “add an email or domain to ‘enter your email client‘ safe sender list” for instructions.

All messages from our team and location personnel will be sent to your MBI Message Center, which is accessible from your Volunteer Site account. A notification message, with a link to your account, will be sent to your email address on record. Some system-generated messages will only be sent to your email address on record. These messages are confirmations and/or reminders of actions taken or that need to be taken.

If you have opted out of auto-messaging, please contact the MBI Support team to reenable auto-messages.