Typical Issues include;
· Cookies must be enabled
Cookies are used for login authentication. If cookies have been disabled in your browser, you will run into difficulties logging in and even using our site.
· Using an unsupported browser
The MBI website and online apps will work best if you are using a supported browser. Due to the fast pace of application development, browser developers are always attempting to provide the best security and user experience. This can mean that the browser you have used successfully before, may stop working.
· Verify that your username and password are entered correctly and that Caps Lock is not on. If this does not fix the issue, verify that “Cookies” are enabled in your browser. Below you can find links to instructions for various browsers:
Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari iOS
Apple Safari macOS
If the issue persists, contact the MBI Support team.
· Ensure you are entering the correct username and password. Both are case sensitive, which means both your username and password must be exactly as you entered it. Upper case, lower case and character matter. Some phone and tablet browsers will auto-capitalize the first character without you know, making your username or password incorrect.
· Are you trying to log into the correct site? Users can log in to one of three sites. If you are trying to log into a site you do not have access to, you will be returned to the login form.